Frequently Asked Questions
EMBROIDERY SPECIFIC FAQ'S
How do I know how many stitches are in my design?
You can either have it professionally estimated by someone you have used
before or you can send your image along with information about your order
(amount of pieces you plan on doing, time you need it by, etc) to
csr@promotionalresourcesinc.net subject: “Request for Quote” you will
receive a response within 8 hours of your submission either with the stitch
count, or advising you that more time is needed in order to have our
digitizer estimate it for a stitch count.
Can I provide the Embroidery Tape?
Absolutely, but if you do, it must be requested on your PO and we cannot be
held responsible for how it sews. A swatch will be sewed out, and you will
be proofed with it. Should any corrections/adjustments be needed, you need
to let us know at the time of proofing. Tape edits are based on the amount
of editing required. If you need to touch and feel the swatch, let us know,
as well and it will be mailed to you.
What is your turn around time for Embroidery?
On a normal order, your expected processing time is between 7 and 10
business days. Larger orders, multiple locations and individual
personalization’s will require a longer production time, please make sure
you are placing your order with enough time to process. Rush orders need at
least 24-hour notice to be put on the schedule. Rush orders are produced in
under 7 business days and are subject to a 30% rush fee addition to your
invoice.
What is necessary to place an order?
To place an order for silk-screening we need your purchase order, credit
card authorization form, shipping request form and art all sent to
art@promotionalresourcesinc.net or faxed to 320.363.1259. We do
understand that many times you have your own purchase order forms, if you
use your own, PLEASE make sure all the same information is listed in detail,
as we prefer you to use our forms. All of our forms can be found on this
website, please keep in mind we cannot place an order without all
information having been received. Your order will be put on hold until all
appropriate information is received.
What is the minimum order for silk-screening?
Our minimum order is 1 piece for up to a 5-color imprint. Anything
more then 5 colors will need a 24-piece minimum.
What is your turn around time?
Our turn around time for a silk-screening order is 7-10 business days from
the final art approval. This is a very firm time frame.
What about RUSH jobs?
Rush jobs are completed in less than 7 business days after the final
approval of your art and are subject to a 30% addition to your total. We do
ask that you call ahead first to make sure we are able to handle your rush
job before garments are sent to us, as we do not always have an open spot on
our machines for such jobs.
What is the proof / approval process?
On all new orders we will be sending you an art proof for your review. This
proof will state the size, pantone colors and overall location of your print
job. Please make sure to look over the proof carefully as once it is
approved we will be printing exactly that. Proofs are issued about 1-2
business days after all forms and art have been received. If you do not
receive a proof in that time frame please bring that to our attention, as we
are not aware you didn’t receive it. Sometimes wrong emails are listed or
lost in cyberspace. If we do not receive your art approval we cannot proceed
with your job. Having your email set for a confirm receipt ensures that we
in fact did get your reply, if you did not get a confirm receipt, we do not
have your approval.
Are there any other charges?
Perhaps... Please check with your salesperson, although we do not have
hidden charges, we do add for Nylon, Polyester, Mesh, Pants legs, Pant
backs, shirt sides, towels, specialty inks and/ or threads.
Polybagging?
Many times your clothing may come in poly bags, if it is t-shirts we will
charge for un-bagging, if embroidery, we will un-bag but not re-bag without
a charge. Please indicate on your PO if your order needs to be poly bagged.
SHIPPING FAQ'S
How do I know when my order has shipped?
You will be notified by a UPS Quantum Notification, which comes directly
from UPS. You must provide the email address that you wish to be notified
with, which we enter when processing your shipment, and then when the
package is picked up by UPS it is scanned and an email is automatically sent
to you at either 5p.m. or 6 p.m., which are our pickup times Monday through
Friday. This also applies to FedEx shipments as well.
I need my order shipped to a residential address, are shipping
methods different if it is not being sent to a business?
Yes. UPS and FedEx up charge about $2 extra for residential deliveries. It
must be specified on your Shipping Form whether the address is commercial or
Residential. We reserve the right to adjust your invoice accordingly if you
have supplied incorrect information.
How can I get an estimated shipping cost for my order?
Unfortunately, we cannot issue price quotes for shipments due to differences
in methods, box quantity, sizes, and weights, etc. You can use the UPS
website and their “Calculate Time and Cost” option at
Click Here
FedEx also has this option at
Click Here
Call your supplier for weights & box counts. We are only able to give exact
costs for shipping when we are actually processing the shipment. All
shipments are usually processed the same day it is printed and tracking
information is sent to email address provided, once UPS picks up from our
facility. Usually around 5 pm.
Is a Shipping Request Form necessary?
Yes. We prefer customers to use the Form provided on our website, in PDF
format. This makes all pertinent drop ship information more efficient for
our Shipping Department and consequently all information you provide is in
written for and attached to your Purchase Order for future reference. These
may be sent via e-mail or fax to the Screen Printing Dept or Embroidery
Dept., depending on who is taking care of your order. “Phoned-in” shipping
instructions will typically not be accepted, as there is too much room for
error. Emailed shipping instructions will be accommodated as much as
possible.
What if I already have an order in-house and I need to change to
shipping information?
You can email or fax the updated information to whichever department is
handling your order and they will adjust accordingly on the Purchase Order.
I have my own UPS/FedEx account; can I use my own account number for
shipments?
Absolutely. Our default shipping method is UPS ground service. You can have
us ship it on our account, and the amount will be added to your order
invoice, or you can have us use your account, by supplying us with your
shipper’s account information. If you do use your account, a $4.00 handling
fee will be added to your invoice.
Can you ship Internationally?
Yes. Anywhere in the world where UPS or FedEx deliver since they are our
preferred carriers. We also ship APO orders via USPS as well as a small
percentage of DHL when you supply the account number to ship from. We do
have a service charge for shipping anything internationally; please refer to
our price sheet for exact information.
Who are my contacts?
We have teams to ensure your orders are well taken care of:
Production
Screen Printing
production@promotionalresourcesinc.net
Embroidery
production@promotionalresourcesinc.net
Digitizing or Art files
art@promotionalresourcesinc.net
Finance
Billing or Invoicing Questions
connie@promotionalresourcesinc.net
General Manager
connie@promotionalresourcesinc.net
Sales Manager - Owner
dale@promotionalresourcesinc.net
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